Frequently Asked Questions

Telephone Preference Service (TPS)
Getting lots of unwanted calls and texts is annoying and can be worrying if you don't know where the calls are coming from.

You can register your number on the Telephone Preference Service (TPS). This is a free service and should reduce calls from companies, unless you have requested them to call or text you. This is the only service of this type.

Register your mobile number for free by texting TPS and your email address to 85095.

You should get less unsolicited calls after a few days, although it can take up to 28 days to be fully effective.

If you've previously registered on the Telephone Preference Service and are still receiving calls after 28 days, raise a complaint with them. You should also send an email to with the following details:
  • your mobile number
  • the number calling you (if available)
  • information about the type of call
  • the date and time of the calls.
We'll check through everything and let the regulator know the details.

If you've signed up to speak to an organisation, but you no longer wish to receive calls or texts, you can ask them to remove your details from their records. This should stop further calls.

 Last updated 07-06-2021 8:19 am

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